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The Bee’s Keys - T&Cs - Updated 1st August 2022

 

What is included in our monthly payment?

Monthly tuition includes 36 Lessons over the school year, additional FREE Performance Classes, a 12-month home subscription to Piano Maestro for iPad (£45- value), Support between lessons via the pupil portal, Student concerts, Studio Licence Printed Music and Books, The Book Lending Library, including supplementary exam books (saving you buying a book for just one piece), ‘One arm’ books (in case of injury!), Games Library, Pupil incentives, Flexible booking and a 20% Discount code for musical instruments from https://www.casio.co.uk/emi.

The monthly fee does not cover Exam books / Scale books / Method books / Exam entry fees / Competition entry fees.

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Fees

£70 per month for 36 group lessons over the school year. - No Lessons or Payment in August

£90 for a block of four group lessons. (Flexi booking)

£50 per hour for 121 lessons.

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Payments

Monthly payments are due on the first of every month. Lessons cancelled within 24 hours will be charged for and no makeup lessons will be given.

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Illness

STUDENTS WHO ARE ILL MUST NOT COME TO IN-PERSON PIANO LESSONS.  Please let us know ANYTIME before your scheduled lesson and we will reschedule for another time.

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Students who wish to discontinue lessons must give one month's notice by email to Sarah@TheBeesKeys.co.uk , and may attend lessons during this time.

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No Shows and lessons cancelled within 24 hours will be charged for and no makeup lessons will be given.

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No refunds are given unless I am unable to teach the agreed amount of lessons.

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“What happens if we need to miss a lesson?”

Unlike many studios…. We will do catch-up lessons.

However, we do catch-up lessons for these two contingencies:

  1. If the lesson has been cancelled at least 24 hours in advance of the lesson.

  2. If the student becomes ill, just let us know any time before the lesson.

Like many other businesses (doctors, photography studios, sports classes, etc) We are not able to catch up on other last-minute cancellations (for example, sports club changes, last-minute school activities, forgotten birthday parties or school trips, other unplanned rehearsals or no shows...!)

In order to be fair to everyone, we apply this policy fairly to everyone in my studio - we don’t play favourites, and we want you to know to help you adequately plan for the future!

We have an unrestricted rescheduling policy. Students can reschedule for whatever reason at any time – provided we have 24-hours notice.

How to cancel your lesson:

  • Log in to the student portal https://www.pianolessonsinswindon.com/student-portal-login.

  • Navigate to ‘Calendar’ from the main menu on the left

  • Click on the lesson you would like to cancel

  • Select ‘Cancel Attendance’ on the lesson details

  • Confirm the cancellation (please note you will be unable to reschedule the lesson if there is less than 24-hours notice)

 

How to reschedule your lesson:


If you cannot find a slot the week that you miss the lesson, you could double up on a future week. Scheduling lessons on back-to-back days is perfectly fine too.

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